FAQs

PURCHASING

You can place an order for an item by purchasing on the Jaiminiastro Dehradun online store or by email: Contact Us.
If you are a registered customer with Jaiminiastro Dehradun, you can sign-in to your account using the email address when you first registered with us & use your password. If you are a new customer, you can either register to have your own account or check out as a guest.
To place an order for an item on the Jaiminiastro Dehradun online store, simply add items to your shopping cart & proceed to the checkout. The shipping will be automatically calculated once you have entered your postcode.
Payment can be made online using your Visa, Mastercard or Paypal account. All prices displayed on our website are in Indian Rupees , Euro , Pound & US dollars.
Make sure you are using the correct email address & password you supplied when you first registered. If you have forgotten your password, you can request a new password, please re-type this carefully .You can change your password once you have logged in to your account, to something more memorable.
If you would like to make an order payment by Electronic Funds Transfer (EFT), we can email you an invoice together with our Banking Details. Please send us an email request. Contact Us.
We keep stock of all the items in our warehouse in Dehradun .If the item you purchase, showed as “in stock” but is “sold out” or not available in the time stated, we will notify you within 3-5 business days. You will have the following options:
  • You may wish to wait for the product to come back in stock.
  • You may purchase another item.
  • You may receive a 100% refund including shipping charges.
Jaiminiastro Dehradun is an online store and we do not have a retail shop. If you wish to view some of our products in person,please contact us email us: jaiminiastro@protonmail.com to enquire if your item is available to be viewed.

PAYMENTS

Orders made by email or in person can be paid by credit card, direct deposit, cheque or cash. Cash purchases will only be accepted in person at the Jaiminiastro Dehradun Design Center/warehouse. If a cheque is your preferred method of payment please ensure it is delivered to us in person at our warehouse or sent by registered/trackable post (allow up to 3 business days for clearance).
Credit Debit Cards ,Paypal , Bank Transfer
Make sure you are using the correct email address & password you supplied when you first registered. If you have forgotten your password, you can request a new password, please re-type this carefully .You can change your password once you have logged in to your account, to something more memorable.
Please refer to the ‘Shipping Charges’ section on the product page to find out the shipping details of the product.
We keep stock of all the items in our warehouse in Dehradun .If the item you purchase, showed as “in stock” but is “sold out” or not available in the time stated, we will notify you within 3-5 business days. You will have the following options:
  • You may wish to wait for the product to come back in stock.
  • You may purchase another item.
  • You may receive a 100% refund including shipping charges.
Once you have made 100% of the total product cost plus shipping. Then we would pack and deliver the product to your doorstep.
Yes, someone needs to accept your order. All orders require a signature on delivery. Once your order is despatched we will email your shipping tracking details so that you can track your order.
You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.
Yes, someone needs to accept your order. All orders require a signature on delivery. Once your order is despatched we will email your shipping tracking details so that you can track your order.
You can give us an authority to leave your order somewhere safe if you are not available to receive your order. You can also nominate to have your order delivered to your place of work or to a neighbour if you prefer.
We use professional courier domestic and International for delivery.

RETURNS

Yes but you cannot return Custom Made pieces as these items have been specially ordered for you. Return /exchange can be made for any reason within 24 hours of receipt of your order. Please contact us within 24 hours of receiving your order via
email : jaiminiastro@protonmail.com

All returned items must be returned in original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition shipped to you.

All costs of return shipping need to be borne by the purchaser.
  • Return/exchange of the order should be done within 24 Hours.
  • Items are returnable only if unused, in the state you received it, and in the original packaging.
  • The return request must be initiated within 24 Hours of the receipt of product & Products must be returned within two weeks.
  • Please write to us at jaiminiastro@protonmail.com and state the reason of your return in the email.
  • All costs of return shipping need to be borne by the purchaser (Unless the order received is defective)
Once your returned item has been received, you will be offered the option of receiving a refund, exchange or store credit, which ever you prefer.
You are responsible for the return shipping of the item to the Jaiminiastro Dehradun Warehouse. All items must be returned unused, in re-saleable and original condition. Items also must be returned in original packing and care taken with re-packing to avoid damage during transit.

We may organise for a courier on your behalf to collect the item from you. In both cases, you are responsible for the return shipping of the item, including re-packaging of the item, loss or damage to the item.
We make a quality inspection of all orders prior to shipping them to you. If the item you receive is damaged or faulty, you must notify is within 24hours of receipt of your items by email:. We also request that you provide digital photographs of the damage or faulty item.
Once we have received your request we will we will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by email:jaiminiastro@protonmail.com

In the event that the items have been damaged, please ensure you all have a record of the driver's name. Please DO NOT SIGN any documents the driver gives you for the receipts of the items, as this will void our claim against the courier company. We also request that you provide digital photographs of the damage item.

Once we have received your claim we will make an assessment and reply by return email with our advice. We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.
All of our items are insured for accidental damage or breakage that may occur during shipping. You must inspect your order for damages to packaging in the presence of the driver prior to signing for receipt of your order. If the item you receive is damaged on delivery, you must notify is within 24hours of receipt of your items by email:jaiminiastro@protonmail.com

We will make arrangements for the item to be picked up and a replacement item delivered to you at our cost. You will incur no additional costs. If a replacement item is not available we will refund you 100% of the purchase price and shipping costs.